Read our introduction to disputes here.
|1||General transaction dispute|
|3||Transaction not recognized|
|4||Product not as described|
|5||Product not delivered|
|6||Refund not processed|
|7||Incorrect amount or currency|
|11||Paid by other mean|
Prior to submitting a dispute due to fraud or if an issuing bank suspects a transaction to be fraudulent they must mark it as fraudulent to help the merchant to fight fraud. Even though these rules are clear, it's common for issuing banks to skip sending fraud alerts.
Fraud alerts are not realtime but made available via our API daily. Mastercard refers to fraud alerts as “SAFE” (System to Avoid Fraud Effectively) and Visa, refers to them as “TC40”. We collectively refer to these fraud reports as “Fraud alerts”.
A fraud alert is represented on a transaction's
|5||Card not delivered|
Questions about disputes or fraud alerts? Get in touch.